International Arrivals Building (IAB)

Doubling its capacity for processing passenger throughput, the International Arrivals Building (IAB) was expanded to include 50 inspection booths, increased bag claim carousels (from two to six), and VIP arrivals mezzanine. The IAB is part of the U.S. Customs & Border Protection (CBP) Model Ports Initiative and as such required the development of sign types that convey strong welcome statements and clearly defined wayfinding to guide U.S. Citizens, Non-U.S. Citizens, Global Entry, and airline crew through the entry process. We utilized a combination of digital (large and small-format LED signs and LCD screens) and static illuminated signage in order to develop a complementary signage system that met the specific wayfinding goals for this facility as a Model Port of Entry. Since the IAB serves as a gateway for a variety of international passengers, we worked with the special systems consultant to add welcome, regulatory, and tourist information to digital signage placed throughout the facility.